Exchange & Refund Policy
In-Person Exchange
To initiate an exchange, customers must visit our clinic in person. We kindly request that you bring the following items with you:
- The original product(s) you wish to exchange. Item must be in its original & unopened/sealed packaging & in re-sellable condition.
- A copy of the purchase receipt or proof of purchase.
- Our friendly and knowledgeable staff will assist you in selecting a suitable replacement product of equal or higher value, subject to availability.
Exchange Conditions
Please note the following conditions for product exchanges:
In-Person Refund
To initiate a refund, customers must visit our clinic in person. We kindly request that you bring the following items with you:
Refund Conditions
- The product(s) must be in their original, unopened, and unused condition.
- Full refund within seven (7) days from the date of purchase for regular-priced items.
- Full refund within three (3) days from the date of purchase for discounted items.
- Item paid in cash, will be refunded in cash.
- Items paid using a credit card or debit card – refund by bank to the same credit card account.
- We reserve the right to refuse a refund if the above conditions are not met.
Additional Information
Please note that dermo-cosmetics & cosmetics items that need to be refunded or exchanged should be stored in the fridge under 8 ̊ C.
Thank you for shopping with us at Nu Yu MediSpa Qatar. Please let us know how we can provide better ways to serve your needs by sending us an email at info.qa@nuyumedispa.com.
Last updated: Feb 15, 2024
